Returns & Exchanges
At Petoi, we want you to be fully satisfied with your programmable robotics; if your gear isn't the right fit, you can return or exchange eligible items within 30 days of delivery. Please ensure all electronic components and hardware remain in their original packaging and condition.
Initiate Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Technical Assessment
Our support team will review your request to ensure the hardware is eligible for return and provide troubleshooting if necessary.
Package and Ship
Securely pack your Petoi robot in its original box with all cables and accessories, then attach the prepaid shipping label provided via email.
Quality Inspection & Refund
Once our technicians verify the item's condition, we will process your refund or ship your replacement unit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing