Frequently Asked Questions
Everything you need to know about our cutting-edge electronics and services.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
Do your products come with a manufacturer warranty?
Yes, all Petoi electronic devices include a comprehensive 12-month limited warranty that covers any hardware defects in materials or workmanship under normal use.
What is your return policy for electronic items?
We offer a 30-day return policy. Items must be in their original packaging, include all accessories, and be in 'like-new' condition to qualify for a full refund.
Are software updates included with my purchase?
Absolutely. We provide free lifetime firmware and software updates for all our programmable devices to ensure you always have access to the latest features and security patches.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
Do you provide technical support for assembly and coding?
Yes, we offer extensive documentation, video tutorials, and a dedicated community forum. If you run into specific technical issues, our support team is available via email to assist you.